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HELP & SUPPORT

Help & Support

Professional technical support and customer service

Phone Consultation

Phone Support

400-0118-190

7×24 hours of 24/7 service

For urgent needs or technical issues, call our hotline for a quick response.

Email Inquiry

Email Support

support@xinocler.com

Response within 24 business hours

Submit detailed requirements; our technical team will provide a written solution.

Live Chat Support

Live Chat

Click the icon in the bottom-right corner.

Real-time support during business hours

Available for instant messaging and quick support on weekdays from 9:00 to 18:00.

VIDEO TUTORIALS

Video Tutorials

Watch product usage and technical operation video guides

Beta-Lactam, Cephalexin, and Tetracycline Test Strip Operating Instructions

Beta-lactam, Cephalexin, and Tetracycline Test Strip Operation Guide

Sharing the New National Standard Microplate Method for Nutrient Fortification Agents

New National Standard Microbial Microplate Assay for Nutrient Fortifiers

Agricultural Product Full-Chain Traceability System Demo

Agricultural Product End-to-End Traceability System Demo

FAQ

Quickly find the answers you need

Still can't find an answer?

Our expert team is ready to provide you with one-on-one technical support.

Contact Support

Contact Us

  • Buildings F4-F6, Bio-Industry Community, Changyuan Road, Wuqing District, Tianjin
  • 400-0118-190
  • info@xinocler.com
2026 Sinotongke (Beijing) Biotechnology Co., Ltd.

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